92coco Privacy Policy — How We Collect, Use, and Protect Your Data

1 Introduction

92coco is Pakistan's premier online casino and sports betting platform, serving registered players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. In the course of providing our gaming, betting, and payment services, we necessarily collect and process certain personal information about the individuals who use our platform.

We take our data protection obligations seriously. This Privacy Policy has been written in plain, accessible English so that every player — regardless of their technical background — can understand exactly how their information is handled. We are committed to processing personal data transparently, fairly, and only for legitimate purposes directly related to the provision of our services.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, all of which together form the full agreement between you and 92coco regarding your use of the platform.

2 Data Controller

For the purposes of applicable data protection law, 92coco acts as the data controller in respect of the personal information collected from players through the https://92coco.pro platform. As data controller, 92coco determines the purposes for which personal data is collected and the manner in which it is processed.

If you have any questions about how your personal data is handled, or wish to exercise any of your data rights described in this policy, you may contact our designated data protection contact via the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 92coco platform

We aim to acknowledge all data-related enquiries within 2 business days and to resolve them within 30 days of receipt.

3 Personal Data We Collect

The categories of personal data that 92coco collects from players include, but may not be limited to, the following:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where identity verification documents submitted during KYC may incidentally contain such information.

4 How We Collect Your Data

92coco collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically as you browse and interact with our platform, including through cookies, server logs, and analytics tools. See Section 10 for full details on our cookie practices.
• Third-party payment providers: Financial confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors when you initiate a transaction through their services in connection with your 92coco account.
• Identity verification partners: Where we use a third-party KYC or identity verification service, we may receive verification outcomes and identity confirmation data from that provider.
• Fraud prevention and security services: Risk signals and device fingerprinting data provided by our fraud detection systems to help us identify and prevent unauthorised account access.

5 How We Use Your Personal Data

92coco uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to all platform features.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, and supported bank accounts.
• Regulatory compliance and KYC: To verify your age (21+), identity, and source of funds in compliance with applicable anti-money laundering obligations and responsible gaming requirements.
• Gaming and platform services: To provide, personalise, and improve the gaming and sports betting services available on the platform, including game recommendations and bonus eligibility assessments.
• Customer support: To respond to your queries, resolve complaints, investigate disputes, and provide assistance with account, payment, and technical issues.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in or where we have a legitimate interest in doing so. You may opt out at any time.
• Legal obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities.
• Platform analytics and improvement: To analyse usage patterns, diagnose technical issues, and develop improvements to the platform's features, performance, and user experience.

6 Legal Basis for Processing

92coco processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and record-keeping obligations.
• Legitimate interests: Processing for purposes that serve the legitimate interests of 92coco, including fraud prevention, platform security, analytics, and improving our services, where those interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Sharing Your Data

92coco does not share your personal data with third parties except in the following limited and controlled circumstances:

• Payment service providers: We share the minimum necessary financial and identity data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors to facilitate PKR transactions on your account.
• Identity verification providers: Where a third-party KYC partner is used to verify your identity documents and age as part of the registration or withdrawal process.
• Game and technology providers: Our third-party game developers and technology vendors may receive limited technical data (such as session identifiers) necessary to deliver their services on the platform.
• Fraud prevention and security services: We share risk-related data with our fraud detection partners to protect the platform and its players from criminal activity.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or where we believe disclosure is necessary to protect the rights, property, or safety of 92coco, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or a part of 92coco's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to process that data securely, in accordance with applicable data protection standards, and only for the specific purposes for which it was shared.

8 International Data Transfers

92coco operates as an international online gaming platform. In the course of delivering our services, your personal data may be transferred to and processed in countries outside Pakistan where our technology partners, game providers, or payment processors are based.

Where such international transfers occur, 92coco takes steps to ensure that your personal data receives an equivalent level of protection to that which it would receive within Pakistan. These steps include:

• Entering into data processing agreements with third-party vendors that include appropriate data protection clauses.
• Only transferring data to vendors that maintain recognised information security certifications or operate under equivalent data protection frameworks.
• Minimising the volume of personal data transferred internationally to only what is strictly necessary for the relevant processing purpose.

9 Data Retention

92coco retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention guidelines apply:

• Account data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure to satisfy regulatory and anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC and identity documents: Retained for the duration of your account relationship plus a minimum of five (5) years following closure.
• Customer support communications: Retained for a minimum of two (2) years from the date of the relevant interaction.
• Marketing preferences: Retained until you withdraw consent or opt out, after which your opt-out status is retained indefinitely to ensure we do not inadvertently contact you again.

When personal data is no longer required and no legal retention obligation applies, we securely delete or anonymise it in accordance with our internal data destruction procedures.

10 Cookies & Tracking Technologies

92coco uses cookies and similar tracking technologies to operate the platform, improve the user experience, and gather analytics about how our site is used. The types of cookies we use include:

• Essential cookies: Strictly necessary for the platform to function correctly. These include session management cookies that keep you logged in during your visit and security cookies that help protect your account.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform, helping us identify areas for improvement and measure the performance of new features.
• Preference cookies: Used to remember your language, display, and notification preferences so that the platform behaves consistently across your sessions.
• Marketing cookies: Used — where you have given consent — to track the effectiveness of our promotional campaigns and to deliver relevant offers based on your activity on the platform.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the 92coco platform.

11 Children's Privacy

The 92coco platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the registration process, and additional verification may be requested at any point during a player's engagement with the platform.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be returned via the original deposit method after deducting any bonus amounts claimed.

If you have reason to believe that a minor has registered on 92coco, please contact our support team immediately so that we can investigate and act accordingly.

12 Security Measures

92coco implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the 92coco platform is encrypted using industry-standard 256-bit SSL encryption.
• Access controls: Access to personal data held by 92coco is restricted to authorised personnel who require it to perform their job functions. All staff with access to player data are subject to confidentiality obligations.
• Secure data storage: Personal and financial data is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits.
• Fraud detection systems: Continuous monitoring of account activity to detect suspicious behaviour, unauthorised access attempts, and potential data breaches.
• Two-factor authentication: Players are encouraged to enable additional account security measures, including two-factor authentication where available, to further protect their accounts.

While we take all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be 100% secure. You also play a role in keeping your account secure — please ensure your password is strong, unique, and kept confidential at all times.

13 Exercising Your Data Rights

As a 92coco player, you have the following rights in respect of the personal data we hold about you:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where no legal retention obligation applies.
• Restriction: Request that we limit how we process your data in certain circumstances.
• Portability: Request transfer of your data to you or a third party in a machine-readable format.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will require you to verify your identity before processing any data rights request. We aim to respond to all requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, and will notify you accordingly.

14 Marketing Preferences

92coco may contact you with information about promotions, bonuses, new games, PSL cricket betting specials, and other platform updates, where you have opted in to receive such communications or where we have a legitimate interest in keeping you informed about relevant offers.

You can manage your marketing preferences at any time through the following methods:

• Updating your communication preferences in your 92coco account settings.
• Clicking the unsubscribe link included in any promotional email we send you.
• Contacting our support team via live chat and requesting removal from our marketing list.

Please note that opting out of marketing communications will not affect transactional and account-management communications, such as deposit confirmations, withdrawal notifications, account security alerts, and responses to your support queries. These communications are considered essential to the operation of your account and cannot be unsubscribed from while your account is active.

15 Updates to This Policy

92coco reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered players via:

• A notification displayed on the 92coco platform upon your next login.
• An email sent to the address registered on your account, where the change is significant.

The "Effective Date" shown at the top of this policy will be updated to reflect the date on which any revised version comes into force. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the 92coco platform following the publication of changes constitutes your acknowledgement of the updated policy.

16 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 92coco handles your personal data, please do not hesitate to get in touch with our support team:

• Live Chat: Available 24/7 on the 92coco platform — the fastest way to reach us for urgent privacy queries.
• Email: [email protected] (displayed as plain text — not a clickable link)

We take all privacy-related complaints seriously and will respond to your query within 2 business days, with a full resolution within 30 days in the majority of cases. If you are not satisfied with the outcome of a complaint, you may escalate it to a senior compliance officer by requesting an escalation through the same contact channels.